TERMS AND CONDITIONS OF ONLINE PURCHASES
Below are the terms and conditions of online sales page www.atacamarides.com
Shopping
Online purchases are processed from Monday to Friday until 11:00 a.m. and will be dispatched the next business day. Orders placed after these hours or on Saturdays, Sundays and holidays, will be processed at the beginning of business activities.
Availability of products: Our website has an online stock. This means that the products added to the shopping cart are the ones that are available. In the event of a stock outage, we will contact the buyer. We will notify you as soon as possible and you can request a change, a refund or, if you prefer, wait for the product to be available again.
Shipments
We make shipments by Chilexpress to the whole country. At the time of processing your order we will contact you requesting RUT and telephone number to make the dispatch. The Courier requires it in order to make the shipment. An email will be sent to you at the time your order has been dispatched with the associated number so that you can do the corresponding tracking.
You also have the option of making the withdrawal of your purchase in our offices, in the same way, you will receive an email notifying you that your order is ready to be withdrawn.
There are places we can't ship to because the shipping companies don't arrive. If you are in a very isolated place, it is your responsibility to find out the coverage. Check the coverage and available offices of Chilexpress at: https://www.chilexpress.cl/cobertura-envio-encomiendas-courier-internacional
It is very important that when registering you include a contact number because, if the system does not validate the shipping address, we can contact you at the moment to change the address or send to the office and thus not delay the dispatch.
We do not ship merchandise to addresses without a number. It is important to include zip code in the application data. This information corroborates the shipping address.
Home delivery schedules:
Chilexpress: Monday to Friday between 11:00 a.m. and 6:30 p.m.
Delivery attempts: Chilexpress makes two home delivery attempts. If after these attempts the product is not delivered, it will be returned to the sender. The cost of a new dispatch must be paid by the client.
Important: It is the customer's responsibility to provide an address where there are people to receive the package during delivery hours. If you are not sure that someone can receive your purchase, you can request delivery to an office of the transport company.
Delivery times: The delivery time is counted in business days (Saturdays, Sundays and holidays are excluded) and begins to run from the time your payment is confirmed, not necessarily the same day of purchase.
The estimated time it will take for the parcel to arrive will depend on the transport company and your geographical location.
If you request the shipment to an office of the transport company, you have a period established by it to withdraw the package (Chilexpress: 5 business days), once this period has expired the transport company will return the parcel to Atacama Rides) The cost of a new shipment must be canceled by the customer.
We do not ship outside the country. You can make the purchase from abroad and request a national office or pick up at the office by the registered person.
In case another person withdraws. You must send the name and RUT of the authorized person, this person must be duly identified at the time of withdrawal to confirm the information.
Tracing
It must be taken into account that, in order to track the parcel, it must first be received and processed in the distribution center of the transport company, which could take up to 5 hours from the moment you receive the Order No. of Transportation.
Payment Methods
WebPay Plus: Our site is affiliated with Transbank with the WebPay Plus system as a means of payment that ensures the security of purchases with credit and debit cards.
Electronic Transfer or Bank Deposit: When choosing this payment option, the company's account information will be attached. Do not forget to send the receipt of the transaction to contacto@atacamarides.com
Orders made with this payment method have 3 days to be paid, otherwise the order will be canceled, notifying you via email.
